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- Start with the unit off, then hold finger in the lower right of screen and power unit on, - release power and keep holding down on the screen until the message "Erase all User Data" appears. My email reply from garmin was so very different for the same problem. Anyway, I am gald that resetting cured the problem for you, but that is what I always do when updating and it did not prevent my unit from freezing.
I suspect that the problem is associated with nearby clusters of favourites and or POIs as my freezes would happen in those circumstances.
Has anybody else had problems after upgrading to version 4.9 which I believe has only just been released?
I will contact Garmin Tech Support come Monday to see if they can offer me assistance and report back the outcome. I contacted Garmin about this and they told me that they had not heard of this problem before (yeah, right), but that if V.4.8 worked for me I should stay with it.
Steps to perform a software update can be found here: How do I update my unit's software using Webupdater?
If your device is currently experiencing the following symptoms it may need to come in for service/repair: Use the Web Updater software to install the latest firmware (if possible), and if still not working properly: CLICK HERE to initiate a warranty claim if the unit was purchased within 1 year.
If I turn the Nuvi off and on again it will work resuming the route but will again freeze in about another 500 metres.
The trip log will record a breadcrumb trail only for the sections of the trip where the Nuvi does not freeze.
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